ArtOak refers to the the art gallery and the managing company that controls it. ArtWork refers to all the crafted work that can be found on ArtOak, including but not limited to original paintings, prints and jewellery.
- Customers are responsible for reviewing and ensuring ArtOak receives the complete and correct address information for shipping purposes.
- Payment is required in full prior to processing orders.
- Stretched and mounted prints apply to canvas prints only.
- Stretched canvas prints will be gallery wrapped.
Replacements & Refunds
Customer satisfaction is paramount with ArtOak. In all cases we will try to ensure that all customers receive the service they deserve. In some instances it may be necessary for ArtOak to replace or refund damage prints. Below are general guidelines that ArtOak follows in servicing our customers.
Notice of damaged merchandise must be submitted to ArtOak in writing within 72 hours upon documented delivery date by the shipping courier. Damaged artwork needs to be returned to ArtOak for inspection before refunds or replacements can be submitted. In some instances, ArtOak may waiver this requirement upon discretion of ArtOak management. Upon contacting ArtOak further details on replacement procedures will be provided.
ArtOak is not responsible for damage accrued to artwork after they have been delivered and caused by the customer or a third party. Third parties may include but is not limited to framers, retail establishments, or a second order customer.
Grounds that are not acceptable reasons for replacement or refund include but are not limited to differences in color tones or hues than expected, substrate properties, smudging, fingerprints or scratches that occur due to your handling, direct exposure to the elements such as heat and moisture, late deliveries or incorrectly submitted shipping addresses.
Rush order charges are not refundable unless an order is not documented by the courier as either delivered to the shipping address or having a delivery attempt by the end of the expected receiving date. Customers are responsible for ensuring a person is present to receive the rush order.
